Shipping Policy

Effective Date: 28 July, 2026

1. General Information

This Shipping Policy governs the fulfillment of orders placed in the RadioClothes online store, operated by:

K-ART STUDIO Bartłomiej Bzymek
ul. Okólna 142C/5
87-100 Toruń
NIP: 2530020520
REGON: 321274269

For any questions regarding shipping, please contact us at: biuro@k-artstudio.pl

2. Delivery Area

We ship within Poland and to countries for which delivery was made available during the ordering process.

If you are interested in shipping to a country not listed in the store, please contact us before placing your order.

3. Order Processing Time

The processing time includes preparing the order for shipping and handing it over to the carrier.

Personalized products are made to order, so their delivery time may be longer than for standard products.

The estimated delivery time is provided on the product page or when placing the order.

During periods of increased order volume (e.g., holidays, promotional campaigns, or special events), the delivery time may be longer. In such cases, we will inform the Customer of the estimated delivery time.

4. Delivery Methods

Orders are delivered via logistics providers cooperating with the Seller.

Currently available delivery methods and their costs are presented to the Customer during order placement, before payment.

The Seller reserves the right to change carriers or provide new delivery methods without amending this Policy.

5. Delivery Costs

The delivery cost depends on:

• the selected delivery method,
• the delivery location,
• the order value,
• the current carrier price list.

The total shipping cost is always visible before placing the order.

6. Tracking the Shipment

After submitting the order to the carrier, the Customer may receive an email containing tracking information, if the delivery method offers this functionality.

7. Receiving the Shipment

Upon receiving the shipment, we recommend checking its condition in the presence of the courier or immediately upon receipt.

If you notice any damage to the shipment during transport, please complete a damage report and contact us at:

biuro@k-artstudio.pl

It is recommended to attach photos of the damage to the report, which will help resolve the matter more quickly.

8. Delivery Delays

The Seller makes every effort to ensure that orders are fulfilled on time.

We are not responsible for delays resulting from circumstances beyond the Seller's control, in particular:

• carrier actions,
• weather conditions,
• IT system failures,
• fortuitous events, or force majeure.

In the event of an expected delay, we will inform the Customer as soon as possible.

9. Unclaimed Shipment

If the shipment is not collected and is returned to the Seller, we will contact the Customer to arrange further processing of the order.

Re-shipment may require the Customer to cover the costs of another delivery, unless applicable law provides otherwise.

In the case of personalized products made to the Customer's individual specifications, unclaimed shipment does not constitute a right of withdrawal.

10. Contact

If you have any questions regarding order processing or delivery, please contact:

K-ART STUDIO Bartłomiej Bzymek
RadioClothes

e-mail: biuro@k-artstudio.pl

We respond to messages as quickly as possible, on business days.